Catch-Up Sessions
While the straightforward business choice would be to disallow any catch-up sessions, we’ve worked hard to create a policy that provides some flexibility to our customers without adversely affecting our business. If you need to book a catch-up session, please go to your Member Hub and follow the instructions below.
We urge you to make every effort to attend your scheduled weekly lesson, as we cannot offer credits or refunds for missed lessons; except for those with a long-term injury or illness, accompanied by a doctor’s note.
Absence Requests can be made up to 10 days in advance of the date your child is unable to attend and can not be made retrospectively.
Please note that catch-up sessions are not available to be used for private lessons, swim squad sessions or for sessions taking place during our crash courses.
Our weekly lessons are held Monday-Sunday at Davenies and on Tuesday, Friday, Saturday, and Sunday at Godstowe.
How Does It Work?
- Log in to Member Hub
- Click ‘Notify Us Of An Absence.’
- Select the participant who will be absent.
- Choose the lesson date the swimmer will miss – absence requests can be made up to 10 days in advance and can not be made retrospectively.
- Choose the reason for the absence.
- Accept the absence policy.
- Select either ‘Book Catch Up Now’ or ‘Book Catch Up Later.’
- If you choose ‘Book Catch Up Now’ you will see live availability options for catch-up classes, with available dates/times from now until 10 days after the missed lesson date.
- If you choose ‘Book Catch Up Later,’ the catch-up token will remain on your account and can be used to book a catch-up lesson at your convenience. Catch-up tokens will expire 10 days after the missed lesson date, so they need to be used before then.
- Catch-up sessions are charged at £6.00, added to your next monthly invoice.
-
My children have loved being able to participate in Triathlon Club and Swim lessons… Both had a fantastic experience with Sports Nut. We’re grateful they had the opportunity to work with Sports Nut over the last few years.
Danielle / Davenies Swim School Parent
-
Our daughter has loved attending her classes every week. She doesn’t much care for school swimming, but for Sports Nut she’s up and out ready to go. And when she’s in the water, in your classes, she is super happy and growing in confidence week after week, and for that we are very, very grateful.
Zara / Davenies Swim School Parent
-
THANK YOU all so much for the amazing support you’ve given our son! When I think about how far he’s come from when we started, it’s truly amazing! There were times that I honestly thought he’d never crack it, but with all your support and belief he finally nailed it and I couldn’t be more proud!! So thank you!! And I know it’s a strange time, but please keep doing what you’re doing because you really are making a difference!
Jen / Godstowe Swim School Parent
